COVID-19 Phase 1 Salon Guidelines

We are excited to announce we are reopening Utopia on Monday, May 18th! We will do our best to get everyone in as quickly as possible, but please understand we are in the process of scheduling and rescheduling a fairly long wait list. Our advise is to not wait until the week you need your haircut or color to schedule, especially if you have a specific stylist.

As we have always been open 7 days a week, our hours will not change. However, some service providers may choose to alter their schedules. We’ve had to make some changes to comply with Virginia’s phase one operating guidelines…

  • We cannot accept walk-ins at this time.
  • Everyone needs an appointment, so please call before coming to the salon.
  • No one is permitted to enter the salon if he/she has been sick in the past 14 days, or has been around someone who’s been sick. Please reschedule if you’ve had a fever, cough, or shortness of breath.
  • Everyone in the salon must wear a mask. This is for your safety as well as ours. We can not always fully social distance so we must take this extra precaution during services. If you are getting hair services, please wear the kind that goes around your ears. Disposable masks are extremely difficult to stock up on at this time, so if you’re receiving hair color services, wear a mask you don’t mind getting color on. We have some disposables, but not a lot, and the delivery time currently seems to be at least a few month.
  • The front door will be locked. Please call when you arrive, the receptionist will let you know if you can come in or need to wait in your car for a while. We will call or text you when we’re ready. If you need product only, call the front desk, and they will let you know when you may enter.
  • Come alone. We can not have extra people in the salon; this includes children. If you are a parent bringing a child in for a service that’s ok because obviously, the child cannot come alone. However, children and family members can not hang out in the salon while you receive services.
  • We are asking everyone to sanitize their hands at the front desk upon arrival.
  • Please limit personal affects you bring in with you.
  • All new hair clients will be required to submit a 50% deposit. The deposit is nonrefundable without a minimum, 48 hour cancellation. Scheduling is tight and we are not accepting walk ins. Please understand and be courteous of everyone’s time right now.

Here are some more changes and procedures you should be aware of:

  • We have always followed strict cleaning, disinfection, and sterilization standards and procedures. However, we are now required to follow “enhanced disinfection practices”. This simply means we will frequently disinfect high-touch areas such as light switches, door handles, keyboards, pens, counter tops, etc. Our team has been instructed to wipe surfaces a minimum of once an hour, and to ensure proper contact time before drying. Because we are disinfecting so often, we’ve chosen an EPA registered solution, accelerated hydrogen peroxide; it does not have an odor and is safe for people and the environment. It’s also effective against coronavirus, as well as other viruses and bacteria.
  • Of course, all tools, stations, and linens are thoroughly disinfected in between every guest.
  • We have placed tables in front of retail areas for you to deposit products you have touched, but decided not to purchase.
  • These products will be disinfected before returning to the shelf.
    We have added partitions between the stations. This extra measure helps us all social distance even more effectively.
  • We will skip shampoo bowls so clients will not be seated next to each other, and service technicians are also able to maintain social distancing.
  • Some stylists may ask you about express service options to help with social distancing guidelines.
  • There are sanitation stations around the salon for everyone’s use. They will include hand sanitizer and disinfectant wipes.
  • Hand washing and social distancing reminders will be posted around the salon.
  • We are self-monitoring for any virus symptoms, as well as temperature taking. No one will come to work if he/she is experiencing any symptoms at all.
  • All linens and capes are being stored in air-tight containers.
  • No drinks will be served at this time.

We realize this is a lot to process right now. Trust and believe us; it’s a lot for us as well, but these phase one guidelines are designed to keep us all safer and allow us to get back to work. We hope that posting these will help prepare you for all the changes you will encounter; it’s better when you know what to expect and why. We also want everyone to know we are working hard to provide a safe environment for us all. Thank you for your patience, understanding, and continued support.

We look forward to seeing everyone soon! Please let us know if you have any questions or concerns. We realize this is all new, we’ll work through this together.